Help Center
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Find all the answers to frequently asked questions about TextAuthentic — our tools, plans, and how it works.
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General
What is TextAuthentic?
TextAuthentic is a specialized SaaS platform for AI-generated content detection and plagiarism verification. We also offer a text humanizer tool to make your content more natural and authentic.
How does registration work?
Registration is simple and free. Click on 'Get Started for Free', enter your email, and create a password. You will immediately receive a welcome token credit to test our tools without commitment.
Is my data secure?
Yes, absolutely. Your texts are never stored on our servers after analysis. We comply with GDPR and your personal data is never sold to third parties.
Privacy Policy
Is TextAuthentic available in multiple languages?
Our tools support text analysis in many languages including English, French, Spanish, German, and more. The interface is currently available in English and French.
How to contact support?
You can reach us by email at contact@textauthentic.com. Our team usually responds within 24 hours on business days. For urgent requests, please mention 'URGENT' in the subject line.
Our Tools
How does the AI content detector work?
Our detector analyzes linguistic patterns, perplexity, and burstiness of the text to estimate the probability that it was generated by an AI (ChatGPT, Gemini, Claude, etc.). The result is presented as a percentage with sentence-by-sentence analysis.
How reliable is the AI detection?
Our model achieves over 92%% accuracy on texts longer than 200 words. For optimal results, submit blocks of at least 150 words.
How does plagiarism verification work?
The tool compares your text with billions of web pages, academic articles, and publications. It identifies similar passages and provides a detailed report with sources and similarity percentage.
What is the text humanizer?
The humanizer reformulates your text to make it more natural and less detectable as AI-generated, while preserving the original meaning and tone.
Can I download a PDF report of my analyses?
Yes! After each analysis, you can generate and download a complete PDF report including the score, analysis details, and key detected sentences.
Is there a text length limit for analysis?
The limit depends on your plan. The Free plan allows analyzing up to 300 words per request. Paid plans allow up to 2,000 words at once.
Pricing & Tokens
How do tokens work?
Tokens are the currency on TextAuthentic. Each analysis consumes a certain number of tokens depending on the tool used and the text length.
How many tokens does each analysis cost?
The cost is fixed per analysis: AI detection costs 1 token, plagiarism check 2 tokens, and humanization 4 tokens. Summarizing and paraphrasing also cost 1 token.
Do tokens have an expiration date?
No, your tokens never expire. Once purchased, they remain available in your account until used, with no time limit.
Can I get a refund?
We offer a 7-day money-back guarantee for any first purchase. If you are not satisfied, contact us at contact@textauthentic.com within this period.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express) through our secure payment partner, Stripe. All transactions are encrypted and secured according to PCI DSS standards.
Is there a free offer?
Yes! Upon registration, you receive welcome tokens to test our three tools. Once your free tokens are used, you can purchase token packs based on your needs.
Services
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